Privacy Policy

Information we may collect

To provide an online casino service, Winspirit Casino may handle information supplied by players, information created through account activity and technical information collected when the site is used. The information collected depends on the services used, the player’s interactions with the site and the checks that may be required before an account can be opened or used.

Account and identity information

This may include a player’s name, date of birth, residential details, country or state, account login details, contact details and responsible gambling preferences. Players may also provide information when completing forms, communicating with support, entering account settings or taking part in account-related activity. We use these details to create and manage an account, provide requested services, communicate about the account and help keep the service safe.

Verification and compliance information

Depending on the circumstances, players may be asked to provide identity or age verification documents and information needed to confirm account ownership. This can include copies or details from identity documents, proof of address, information about the source or nature of transactions and records of checks carried out. These checks help prevent identity misuse, fraud, money laundering and other unlawful activity, and help the site meet applicable legal and compliance obligations.

Payment and transaction records

The site may handle payment method details, payment status, deposits, withdrawals, wagers, winnings, account balances and related transaction references. Payment information is used to process transactions, investigate failed or disputed payments, maintain accurate account records and identify activity that may be unusual or unauthorised. Where payment processing is performed by another provider, that provider may handle payment information under its own privacy terms as well.

Device, usage and support information

When a player visits or uses the site, technical information may be recorded. This can include an IP address, browser type, operating system, device identifiers, language settings, approximate location inferred from technical data, pages visited, session times and interactions with site features. We may also keep records of messages, enquiries, complaints and other communications with support. This information helps with site operation, troubleshooting, security, fraud prevention, service improvement and player support.

How information is used and shared

Personal information is used for purposes connected with operating an online casino service. We aim to collect and use information that is relevant to those purposes and to handle it in a way that is consistent with this Privacy Policy and applicable requirements.

• To register, maintain and administer player accounts.
• To verify identity, age, account ownership and transaction activity.
• To process deposits, withdrawals and other account transactions.
• To provide customer support and respond to questions, requests and complaints.
• To monitor activity, detect fraud, prevent abuse and protect the site, players and payment processes.
• To meet legal, regulatory, accounting, record-keeping and other compliance obligations.
• To review service performance, fix technical issues and improve the site and its features.
• To send service messages, security notices and account information that are necessary for the operation of the account.
• To send marketing communications where permitted and where the relevant preferences or consent requirements have been met.

Information may be shared only where there is a business, operational or legal reason to do so. This can include sharing relevant information with payment providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support tools, professional advisers and other service providers that help operate the site. Those providers should receive only information relevant to the services they perform and may be subject to confidentiality and security requirements.

Information may also be disclosed where necessary to protect the rights, safety or property of players or the service, to investigate suspected unlawful activity, to respond to a valid legal request or to meet an applicable obligation. If the operation of the service involves providers or systems in another country, information may be handled or stored outside Australia. In those circumstances, reasonable steps should be taken to protect information in accordance with applicable privacy requirements.

Security of information

Reasonable administrative, technical and organisational measures may be used to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Access to information is intended to be limited to people and providers who need it for an authorised purpose. No website, account or internet transmission can be guaranteed to be completely secure, so players should use a strong, unique password, keep login details private and contact support promptly if they believe an account has been accessed without permission.

Cookies and electronic communications

Winspirit Casino may use cookies and similar technologies to help the site work properly and to understand how players use it. A cookie is a small text file or similar identifier placed on a device by a website. Cookies can remember preferences, support secure sign-in, maintain a session, help with navigation, measure performance and provide information about site usage. Some cookies may be placed by service providers that support features such as payments, analytics, security or customer support.

Some cookies are necessary for account and site functions, while others may support preferences, analysis or communications. Cookie choices may depend on the browser, device and features being used. Players can manage, block or delete cookies through their browser settings. Disabling certain cookies may affect sign-in, account functions or the way some parts of the site operate.

The site may send operational communications about an account, transactions, security, verification or changes to services. These messages are different from promotional marketing and may still be sent when they are needed to administer the account. Where marketing messages are sent, players can withdraw marketing consent or change their marketing preferences at any time by contacting support@winspiritcasino.fun. A player may also use an unsubscribe option included in a promotional message where one is available.

Your privacy rights, retention and requests

Players may have rights over the personal information held about them, subject to applicable requirements and reasonable exceptions. These rights can include asking what personal information is held, requesting access to that information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information and withdrawing consent to marketing. Other rights may apply depending on the circumstances, including asking questions about how information is used or raising a concern about privacy handling.

How to make a privacy request

To ask for access to your data, correction of your data, deletion of your data or withdrawal of consent to marketing, contact support@winspiritcasino.fun. Please explain the request clearly and include enough information to help identify the relevant account or records. Sending the request from an email address associated with the account may help with processing, but additional information may be requested when needed to verify identity and protect account security.

• Access: ask for a copy of personal information held about you, together with general information about how it is used.
• Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where appropriate.
• Deletion: ask for personal information to be deleted where there is no continuing reason to keep it.
• Marketing consent: withdraw consent to promotional communications or ask for marketing preferences to be changed.

A request does not always require every record to be removed. Some information may need to be retained to protect against fraud, resolve disputes, maintain transaction records, meet legal or compliance obligations, or protect the rights and security of the service and other people. We may also retain information in a form that is needed for legitimate business or technical purposes. Where records must be kept for a period required by law, those records may remain after an account is closed, even if a player asks for deletion.

Closing an account does not automatically remove every record associated with it. Account closure may stop ordinary use of the account, but information connected with transactions, verification, communications, security and compliance may continue to be stored for the period necessary for the relevant purpose. Once information is no longer required, it may be securely deleted, anonymised or otherwise handled in line with applicable requirements.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the site, the types of information handled, operational practices or applicable requirements. The current version will apply from the date it is made available on the site. Players should review this page periodically, particularly before providing new information or using a new feature. If a change is significant, additional notice may be provided where appropriate.