Responsible Gaming

Gamble for entertainment

Gambling outcomes cannot be guaranteed. Games may involve chance or other outcomes that players cannot control, and a win is never certain. Even when you understand the rules and play carefully, you can lose money. You should only gamble with money that you can afford to lose after essential expenses such as housing, food, bills, transport, education and other commitments have been paid.

Treat gambling as a leisure activity rather than a source of income. Do not rely on gambling to pay bills, improve your financial position or recover money that has already been lost. Gambling is not a solution to debt, unemployment, stress or personal difficulties. If you are experiencing financial pressure, consider stopping and seeking independent financial guidance instead.

Plan before you play

• Decide in advance how much money you are prepared to spend and how long you intend to play.
• Use only your own money and never borrow money to gamble.
• Keep gambling funds separate from money needed for rent, mortgage payments, food, utilities and other necessities.
• Set a spending limit that remains affordable even if you lose the full amount.
• Take regular breaks and stop when you reach your time or spending limit.
• Keep a record of deposits, withdrawals, wins and losses so you have an accurate view of your activity.
• Do not increase your spending because you have lost or because you believe a win is due.
• Avoid gambling when you are upset, tired, stressed or affected by alcohol or other substances.
• Never chase losses. Accepting a loss and stopping is safer than trying to win the money back.

Previous results do not determine future results. A run of losses does not make a win more likely, and a previous win does not guarantee another win. Be cautious of systems, tips or claims that promise a guaranteed result or a reliable way to recover losses. No strategy can remove the risk involved in gambling.

Gambling should also fit comfortably within your normal routine. If gambling is taking time away from work, study, family, friendships, sleep or other interests, pause and review your habits. A clear limit is useful only when you are willing to follow it. If you find yourself repeatedly changing or ignoring your limits, stopping completely and seeking support may be the safer choice.

Tools for staying in control

Responsible gambling tools can help you set boundaries before gambling becomes difficult to manage. Depending on the service and applicable requirements, an online gambling account may offer options such as deposit limits, spending limits, time reminders, activity statements, temporary breaks or self-exclusion. Review the options available through your account and choose controls that reflect your circumstances and budget.

Use limits that reflect your budget

A limit should be based on your genuine disposable income, not on an expected win. Consider setting daily, weekly or monthly boundaries for deposits, spending and playing time. Do not set a limit using money needed for essential expenses, repayments or other responsibilities. Once a limit is reached, stop rather than attempting to work around it.

• Review your recent account activity before choosing a limit.
• Consider how gambling fits alongside your regular income and expenses.
• Choose an amount that would not cause difficulty if it were lost.
• Use time reminders and take breaks during longer sessions.
• Check statements regularly to understand your deposits, withdrawals and overall results.
• Do not use another person's account or payment method to continue gambling.
• Do not open additional accounts or change payment methods to avoid a restriction.

Take a break or self-exclude

A temporary break can provide useful time away from gambling. Self-exclusion is a stronger option that restricts or prevents access for a selected period where the relevant service provides this facility. If you request a break or self-exclusion, treat the decision seriously and do not try to bypass the restriction. You may also wish to remove gambling applications, block promotional communications and ask someone you trust to support you.

1. Review how much time and money you have recently spent gambling.
2. Choose a limit, break or exclusion period that provides meaningful protection.
3. Follow the instructions available in your account or through the support process shown on the website.
4. Remove saved payment details where possible and reduce easy access to gambling funds.
5. Tell a trusted person about your decision so they can help you maintain it.
6. Seek independent financial or counselling support if gambling has caused stress or financial difficulty.

If a limit no longer feels sufficient, do not simply raise it. Stop gambling and consider using a longer break or self-exclusion. A request for help should be taken seriously. If you have decided to stop because gambling is harming your wellbeing or finances, do not allow offers, promotions or the possibility of a future win to change that decision.

Recognising when gambling may be a problem

Problem gambling can affect people of different ages, backgrounds and financial circumstances. It may develop gradually, and someone may not recognise the impact until gambling has affected their finances, relationships, work, study, sleep or mental wellbeing. You do not need to wait for a crisis before asking for help. Speaking with a trusted person or qualified professional early can make it easier to regain control.

Consider pausing gambling and seeking support if you notice any of the following signs:

• Spending more money or time gambling than you originally intended.
• Trying to win back losses or believing that a large win is needed to fix financial problems.
• Hiding gambling activity, deposits, losses or account statements from family or friends.
• Borrowing money, selling possessions or missing payments to continue gambling.
• Feeling restless, irritable, anxious or uncomfortable when trying to stop or cut down.
• Thinking about gambling frequently or allowing it to interfere with work, study, sleep or relationships.
• Gambling to escape sadness, stress, loneliness, boredom or other difficult feelings.
• Breaking promises to yourself or other people about how much you will gamble.
• Using more than one account or taking steps to avoid limits or restrictions.
• Feeling guilt, shame, hopelessness or distress because of gambling.
• Neglecting personal responsibilities or important activities because of gambling.
• Continuing to gamble even after it has caused financial, emotional or relationship problems.

If any of these signs apply to you, stop gambling and speak with someone you trust. Independent gambling support services, counsellors, financial counsellors and mental health professionals can provide confidential guidance. If gambling has created debt, avoid taking additional loans to cover losses and seek help to prepare a realistic financial plan.

Support for family and friends

Gambling can affect partners, relatives, friends and other people who share financial or emotional responsibilities. If someone else's gambling is affecting you, you can seek support for yourself even if that person is not ready to change. You may wish to set clear financial boundaries, protect shared funds, avoid covering gambling debts and discuss your concerns when everyone is calm.

Try to focus on the effects of gambling rather than making accusations. Encourage the person to use available account controls and seek independent support, but remember that you cannot control another person's decisions. Protect your own safety, finances and wellbeing. If you or someone else is in immediate danger, contact emergency services in your area.

Our approach to safer gambling

Winspirit Casino supports informed and responsible participation. Information about safer gambling, account controls and activity monitoring may be provided through the website or account area. We may also take steps required by applicable laws, regulatory requirements and internal procedures when activity raises concern or when a player asks for help.

Account holders must provide accurate information, follow the applicable terms and conditions and use only an account that belongs to them. Gambling accounts should not be shared with other people. Parents, guardians and account holders should take reasonable steps to prevent children and other unauthorised people from accessing gambling services, devices or payment methods.

If you want to stop

You can choose to stop gambling at any time. Review the responsible gambling options in your account and use the available limit, break or self-exclusion process. If you cannot find the option you need, use the support contact method displayed on the Winspirit Casino website. Do not provide payment details, passwords or personal information through unofficial channels.

Closing an account may not remove existing obligations, unsettled transactions or information that must be retained under applicable requirements. A request to close an account or self-exclude should be made clearly through the available account or support process. If you ask to stop gambling because of harm or loss of control, that request should not be treated as a reason to encourage you to continue.

Protecting access to gambling services

Keep your account credentials private and use suitable device and payment security. Do not allow another person to gamble through your account, and do not gamble through another person's account. If you believe someone else has accessed your account or payment method, stop using the account and follow the relevant security and support process.

Gambling services are intended for eligible adults who meet applicable requirements. Keep gambling devices away from children and do not allow children to view, use or access gambling accounts. You may wish to use device settings, payment controls and other practical measures to restrict unauthorised access.

Your next step

Before your next session, decide whether gambling fits comfortably within your budget and routine. Set a clear limit, take regular breaks and stop when the limit is reached. If gambling is creating stress, secrecy, conflict or financial difficulty, the safest choice is to stop and seek support. Responsible gaming is not about winning more; it is about protecting your wellbeing and keeping your choices under control.

If you are unsure whether your gambling is healthy, treat that uncertainty as a reason to pause. Reviewing your activity, talking openly with someone you trust and using a break or self-exclusion option can be useful first steps. Independent Australian support services and qualified professionals can help with gambling concerns, financial difficulties and related emotional issues.